If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account. Or visit any of our ticketing counters* listed below.
If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.ġ) Submit the following documents via e-mail to EFT Form with complete information
The refund process may vary based on the payment method you made when you purchased your tickets.
Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.
